1. Who We Are
Found in Translation ("we", "us", "our") is a professional translation and localisation agency registered in Italy. Registered address: Piazza Castello 139, 10122 Turin (TO), Italy. VAT No: IT12821730012. You can contact us at hello@foundintranslation.com.
2. What Data We Collect
We collect personal data only when you voluntarily provide it to us, specifically when you submit a quote request through our contact form. The data we collect includes:
- Full name
- Email address
- Any information you include in your message
- Number of languages required (selected from a dropdown)
We do not collect any data through cookies beyond those strictly necessary for the website to function (see our Cookie Policy for details).
3. How We Use Your Data
We use the data you submit exclusively to:
- Respond to your quote request
- Communicate with you regarding your project
- Send you an automatic confirmation of receipt
We do not use your data for marketing purposes, nor do we sell, rent, or share it with third parties except as described below.
4. Legal Basis for Processing
The legal basis for processing your personal data is your explicit consent, given when you tick the privacy checkbox before submitting the form, and the legitimate interest in responding to your enquiry (Article 6(1)(a) and 6(1)(f) of the GDPR).
5. Data Retention
We retain your personal data only for as long as necessary to manage your enquiry and any resulting business relationship, and in any case no longer than 3 years from the date of last contact, unless a longer retention period is required by law.
6. Third-Party Services
We use Formsubmit.co to process form submissions. When you submit the contact form, your data is transmitted to Formsubmit's servers and forwarded to our email inbox. Formsubmit acts as a data processor on our behalf. Please refer to Formsubmit's privacy policy for details on how they handle data.
7. Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate data
- Erase your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@foundintranslation.com. We will respond within 30 days.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions via our website use HTTPS encryption.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact & Complaints
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at hello@foundintranslation.com.
If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.